JUST IN: British Airways flight chaos at Heathrow enters third day

Passengers stranded

NEWS UPDATE

Following the computer systems crash across the world after they are ‘hacked’ British Airways passengers are facing a third day of disruption at Heathrow as the airline deals with the impact of a worldwide computer system crash.

British Airways says it aims to operate a full long-haul schedule and a “high proportion” of short-haul services after the outage caused by a power failure.

It says passengers should check the status of flights before travelling.

Cancellations and delays affected thousands of passengers at both Heathrow and Gatwick on Saturday.

All flights operated from Gatwick on Sunday but more than a third of services from Heathrow – mostly to short-haul destinations – were cancelled.

In a statement, BA said its IT systems were moving “closer to full operational capacity”.

“We continue to make good progress in rebuilding our operation, following Saturday’s major IT systems failure which severely affected our operations worldwide,” it added.

“At Heathrow, we have operated virtually all our scheduled long-haul flights, though the knock-on effects of Saturday’s disruption resulted in a reduced short-haul programme.

“We apologise again to customers for the frustration and inconvenience they are experiencing and thank them for their continued patience.”

British Airways is liable to reimburse thousands of passengers for refreshments and hotel expenses, and travel industry commentators have suggested the cost to the company – part of Europe’s largest airline group IAG – could run in to tens of millions of pounds.

Customers displaced by flight cancellations can claim up to £200 a day for a room (based on two people sharing), £50 for transport between the hotel and airport, and £25 a day per adult for meals and refreshments.

On Saturday night, travellers spent the night sleeping on terminal floors at Heathrow on yoga mats provided by British Airways.

The disruption continued into Sunday, with queues building up as passengers tried to rebook flights. Conference rooms at the airport were opened to provide somewhere more comfortable for passengers to rest.

British Airways said Heathrow was still expected to be congested on Monday and urged travellers not to go to the airport unless they had a confirmed booking for a flight that was operating.

It said passengers could get a full refund or rebook to travel up to the end of November but recommend they use its website.

Thousands of bags remain at Heathrow Airport, but BA has advised passengers not to return to collect them, saying they will be couriered to customers.

The airline said there was no evidence the computer failure was the result of a cyber attack. It denied claims by the GMB union that problem could be linked to the company outsourcing its IT work.

Gatwick Airport said it was continuing to advise customers travelling with British Airways to check the status of their flight with the airline before travelling to the airport.

Source: BBC

PHOTOS: Passengers stranded at airport terminals

PHOTOS: Passengers stranded at airport terminals

BRITISH AIRWAYS was hit by a worldwide computer system power failure on Saturday, causing cancellations and delays for thousands of passengers.

All long-haul services will fly from Heathrow, but with delays, BA said.

The airline urged people to check the status of flights before before travelling to the airport.

More photos of stranded passengers below;

PHOTOS: Passengers stranded at airport terminals
PHOTOS: Passengers stranded at airport terminals
PHOTOS: Passengers stranded at airport terminals
PHOTOS: Passengers stranded at airport terminals
PHOTOS: Passengers stranded at airport terminals
PHOTOS: Passengers stranded at airport terminals
PHOTOS: Passengers stranded at airport terminals
PHOTOS: Passengers stranded at airport terminals

British Airways flights problem continues at Heathrow

BRITISH AIRWAYS CHAOS CONTINUES

NEWS UPDATE 

More than a third of British Airways flights from Heathrow have been cancelled as thousands of passengers were disrupted for a second day.

The airline was hit by a worldwide computer system power failure on Saturday, causing cancellations and delays for thousands of passengers.

All long-haul services will fly from Heathrow, but with delays, BA said.

The airline urged people to check the status of flights before before travelling to the airport.Heathrow Airport is providing an updated schedule on its website, as is Gatwick, where Sunday departures are delayed but not cancelled.
BA told people not to arrive at the airport too early, as people are not being admitted into Terminal 5 until 90 minutes before departure.
The airline apologised to customers for the issue, which is thought to have been caused by a problem with the IT system’s power supply.
In a statement released on Sunday, chief executive Alex Cruz said: “I know this has been a horrible time for customers. We’re not there yet, but we are doing our very best to sort things out for you.”
The airline is liable to reimburse thousands of passengers for refreshments and hotel costs.
Customers displaced by flight cancellations can claim up to £200 a day for a room (based on two people sharing), £50 for transport between the hotel and airport, and £25 a day per adult for meals and refreshments.
One traveller from Seattle said she had spent the evening sleeping on the floor of a hotel conference room.
Ashley Tracey, who is trying to get to Mumbai for her friend’s wedding, said she had been queuing to rebook her flight for six hours.
She said: “There’s no information I can’t seem to get through online, I don’t live here so I don’t have a phone that works here.”
This morning, Heathrow Terminal 5 descended into chaos again as people arrived to rebook flights after theirs were cancelled yesterday; or new arrivals hoping they had not been affected by the company’s IT failure.
Many people told me about the lack of knowledge or information provided by BA staff.
One American woman on a stop-over described how an employee asked what the queue they were standing in was for.
Some passengers slept on yoga mats provided by the airline as conference rooms were opened to provide somewhere more comfortable to rest.
A number of people arrived at the airport for 05:00 and were still none the wiser by lunch time whether they’d be home any time soon.
As the day has progressed, British Airways appears to have more of a grip on the situation. The departure lounge has calmed down and many have rearranged their flights.
But the terminal is still full of hour-long queues and for many this wasn’t how they had hoped to spend their Bank Holiday weekend.
There have been reports that some passengers who departed from Heathrow on Saturday found their luggage was not at their destination when they landed.
Terry Page, 28, arrived in Fort Worth, Texas after delays and said “about 50” passengers did not have their check-in luggage.

British Airways aims to resume flights after major IT failure saw systems crash across the world

NEWS UPDATE – A global computer crash grounded British Airways flights from Heathrow and Gatwick airports — sparking chaos for 200,000 holidaymakers.

The airline’s check-in and operational systems crashed, with passengers trying to travel on Bank Holiday weekend left strande – with disruptions expected to carry on until tomorrow.

But British Airlines has now said it is aiming to operate a near normal schedule at Gatwick and the majority of services from Heathrow on Sunday.

Travellers tonight reported to the Sun Online that they have been able to check-in on Sunday flights, with it a flicker of hope for those left stranded.

It comes after angry travellers took to social media to complain about missed flights.

Delays were reported in the US, Rome, Prague, Milan, Stockholm and Malaga.

The log-jam also hit passengers landing as they had nowhere to disembark.

British Airways aims to resume flights after major IT failure saw systems crash across the world

Amid the “carnage” ground staff resorted to scrawling messages for pilots on pieces of paper.Huge queues formed inside and outside airport buildings today, one of the hottest days of the year so far in the UK.

Despite initial reports from passengers that the disruptions had been caused by a cyber attack, BA has said that a “power supply issue” was most likely behind the global IT failure.

Chief executive Alex Cruz said: “We believe the root cause was a power supply issue and we have no evidence of any cyber attack.”

In a statement earlier today, BA said: “We have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide.

“The terminals at Heathrow and Gatwick have become extremely congested and we have cancelled all flights from Heathrow and Gatwick before 6pm UK time today, so please do not come to the airports.”

British Airways aims to resume flights after major IT failure saw systems crash across the world

The airline have since announced that flights from the two airports will be cancelled for the rest of the day.

They added: “We are extremely sorry for the inconvenience this is causing our customers and we are working to resolve the situation as quickly as possible.”

There were reports of BA staff telling disgruntled passengers trying to get away for the Bank Holiday weekend that the company was under cyber attack.

Passenger Jo Josson said: “Officials are telling us there has been a cyber attack against BA’s systems. Even the tannoy is affected.”

British Airways aims to resume flights after major IT failure saw systems crash across the world

Another, Michele Andjel, said a British Airways flight captain announced: “It appears to be a cyber attack.”

Source: TheSun

Google Docs users hit by phishing scam

Google Docs users hit by phishing scam

Google says it has stopped a phishing email that reached about a million of its customers.

The scam claimed to come from Google Docs – a service that allows people to share and edit documents online.

Users who clicked a link and followed instructions, risked sending the email on to everyone in their address box.

Google said it had stopped the attack “within approximately one hour”, including through “removing fake pages and applications”.

“While contact information was accessed and used by the campaign, our investigations show that no other data was exposed,” Google said in an updated statement.

“There’s no further action users need to take regarding this event; users who want to review third party apps connected to their account can visit Google Security Checkup.”

Google said the spam campaign affected “fewer than 0.1%” of Gmail users. That works out to about one million people affected.

Phishing is an attempt to trick people into handing over their personal information by posing as a reputable company.

Dollar pressured ahead of US GDP report

Dollar pressured ahead of US GDP report

The Greenback was vulnerable to heavy losses on Friday, with prices tumbling towards 98.80 as the mixture of soft economic data from the US this week, and rising uncertainty over Trump’s proposed tax reforms weighed on sentiment.

Much attention may be directed towards the pending Q1 2017 US GDP report that is being released later today and is widely expected to display a slowdown in economic momentum as accelerating inflation pressured consumer spending.

With a potential slowdown in first quarter US economic growth this year weighing on expectations of the Fed raising interest rates in June, the Dollar may be at threat of further depreciation. From a technical standpoint, the Dollar Index is heavily depressed on the daily charts. Persistent weakness below 98.80 could encourage a further decline towards 97.50.

Commodity spotlight – WTI Crude

Oil markets remain entangled in a fierce tug of war, with oversupply concerns and optimism over OPEC stabilizing the saturated markets. Although WTI Crude staged an impressive rebound during early trading on Friday amid a potential OPEC cut extension, the recent reports of Libya’s biggest oil field reopening may compound oversupply fears, consequently capping upside gains.

The live threat of US Shale’s incessant pumping undermining the OPEC production cut extension may expose oil prices to steeper losses. From a technical standpoint, WTI Crude remains bearish on the daily charts with bears potentially exploiting the technical bounce to drag prices lower. Previous support at $50 could transform into a solid resistance that opens a path towards $47.50. In an alternative scenario, a breakdown below $49.00 may open a similar route to $47.50.

Aliko Dangote rises by $500m, Amazon CEO adds $3.3bn

Some global billionaires are seeing their wealth explode dramatically, and Nigeria’s Aliko Dangote is not left behind.

On Thursday, Jeff Bezos, CEO of the world’s largest online retailer, Amazon, saw $3.3 billion added to his wealth, following his company’s impressive performance.

Dangote, Africa’s richest man and president of the Dangote Group, also saw his fortune rise by $500 million (N152.5 billion) as one of his companies, Dangote Cement also recorded impressive growth in the first quarter of 2017.

According to Bloomberg Billionaire Index, Bezos is less than $5 billion away from becoming the world’s richest person in a bid to overtake Bill Gates. Bezos saw his fortune surpass $80 billion for the first time on Thursday.

As of Wednesday, Dangote was worth $9.91 billion, but climbed to $9.96 billion by the end of trading at the Nigerian Stock Exchange (NSE) on Thursday.

The stock market gods also smiled on Bezos as Amazon shares added almost $50 after the company projected sales that may beat estimates in the current quarter.

This added to Amazon’s unbroken 20-year streak of double-digit revenue growth.

Amazon had first-quarter sales of $35.7 billion and earnings of $1.48 a share, beating Wall Street analyst expectations.

Bloomberg said Google co-founders Larry Page and Sergey Brin added $1.4 billion when shares of Google parent Alphabet Inc. rose as high as $938.18 on news that the smartphone ad business helped Alphabet post revenue of $20.12 billion and net income of $7.73 a share.

Gates added nearly $100 million with the same time frame, as Bezos ousted Warren Buffet, the legendary investor, to the third position on the world rich list.